Shipping & Delivery Policy

For any questions regarding your shipment, please Contact Us.

1.1 Standard orders.

Most orders are processed and dispatched within 1–2 business days of being placed.

1.2 Weekends and holidays.

We do not process or dispatch orders on weekends or UK public holidays. Orders placed during these times will be processed on the next business day.

1.3 Peak periods.

During sale periods, restocks, and new product launches, processing times may be slightly longer. We will notify you by email if there are any delays to your order.

1.4 Order verification.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing your order. We will contact you if we need additional information.

1.5 Stock availability.

If an item in your order is out of stock, we will notify you by email or phone. This may delay the processing and shipping of your entire order.

Delivery times are estimates and begin from the date your order is dispatched, not the date it is placed. Weekends and UK public holidays are not counted as delivery days.

Delays outside our control.

These delivery times are estimates, not guarantees. Delays can occur due to circumstances beyond our control, including carrier delays, adverse weather conditions, customs processing, or logistical issues. We are not liable for such delays.

Shipping rates are shown at checkout for both UK and international orders.

4.1 Tracking information.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and instructions on how to track your delivery.

4.2 Tracking updates.

Please allow 24–48 hours for your tracking number to update with the carrier after you receive your shipping confirmation email.

4.3 How to track.

You can track your order by clicking the tracking link in your shipping confirmation email, logging into your account, or using the order confirmation page you received when you placed your order.

5.1 Delivery address.

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses and will not issue a refund or credit in such situations.

5.2 Failed delivery attempts.

If you are not available to receive your delivery, the courier will leave a card with instructions on how to rearrange delivery or collect your parcel. Please follow the instructions on the card.

5.3 Shipping carriers.

We use Royal Mail and courier services including DPD and DHL for UK and international deliveries. The carrier used will depend on your delivery address and the shipping method selected.

Some orders may arrive in multiple shipments due to item availability or our fulfilment process. You will receive separate tracking information for each package. There is no additional charge for split shipments.

7.1 Customer responsibility.

Customs duties, taxes, and fees are the responsibility of the customer and are not included in the product price or shipping costs. These charges vary by country and are set by your local customs authority.

7.2 Customs delays.

We do not cover any delays caused by customs processing. If you have questions about customs charges or procedures, please contact your local customs office before placing your order.

7.3 Refused packages.

If you refuse to accept delivery of your package or refuse to pay customs charges, we will only issue a refund for the order value minus the original shipping cost once the package is returned to us.

8.1 Package not received.

If your order shows as delivered but you have not received it, please first check with neighbours, building reception, or anyone else who may have accepted the package on your behalf. Carriers sometimes mark packages as "delivered" before they actually arrive. Please wait 48 hours from the delivery notification. If your package still has not arrived after 2 business days, contact us with your order number and we will investigate with the carrier.

8.2 Incorrect item received.

If you have received the wrong item, size, or colour, please contact us immediately with your order number and a photo clearly showing the incorrect item and its packaging. We will send you a prepaid return label and dispatch the correct item right away.

8.3 Damaged packages.

If your package arrives damaged, please contact us with your order number and photos of both the damaged item and the packaging. We will arrange for a replacement to be sent to you.

We cannot ship to PO boxes, freight forwarding addresses, or mail forwarding services. If you provide such an address, we reserve the right to cancel your order and issue a full refund.

We are currently unable to ship to the following countries: Afghanistan, Belarus, Burundi, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, India, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Pakistan, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, and Zimbabwe.

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices, carriers, or for other operational reasons. The date at the top of this policy indicates when it was last updated.